Emma M.

Don't ever buy from Very! You only have to do a quick search online to discover that Very are well practiced at creating debt out of nothing and then refusing to help customers who contact them for a resolution

For example, when I ordered goods from Very and then sent them back immediately because they were unsuitable, they still tried to charge me and then added made up charges when I didn't pay up - Why on earth would any customer pay for goods they didn't want and had already returned?!

Very also send endlessly conflicting messages via text, email and post all stating different amounts owed so one cannot fathom out what one is actually supposed to pay. When one contacts customer services they refuse to help.

I bought two items at a total cost of £117 which I have PAID! I also paid some of the charges added but refused to continue paying because they refused to come to any kind of agreement with me. It is morally reprehensible for a company to operate in this way.

This was four years ago and I am still trying to resolve the matter! So much stress and anxiety caused to me which I believe is deliberate so I will back down and pay these made up charges! Absolutely disgusting