For Business
Write a Review For Business Write a Review
Thumbnail of user elsat18

Elsa T.

Contributor Level

Total Points
80
0
1

1 Review by Elsa

SHEIN

  • SHEIN

“SHEIN delivers to Europe but does NOT provide details for items to be returned”
11/16/20

I have purchased from Shein and got the deliver in Hungary, in Europe. I want to return one item and try to follow their "return policy", but it's not possible to do what I am requested: to contact costumer service to indicate the items to be returned and get from them the details how to send back the item (e.g. Address).
There is no way to contact costumer service, only a machine with questions which always send me back to read their "policy return".
Terrible costumer service, no transparency, I feel scammed. If Shein cannot provide the same quality of service as it is for US and some countries in Europe, then do not expand your business. I have an item at home which does not fit me and I have no possibility to send it back.

  • Comments (0)
  • 1.5M Views
Helpful  (0)
Thank you
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Elsa hasn’t received any votes.

Elsa hasn’t received any thanks yous.

Elsa doesn’t have any fans yet.

Elsa isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user angies534
Angie S. reviewed SHEIN
4/25/24

So disappointed as these were going to be worn for a vacation, and to my daughter's college...

Thumbnail of user eva.martin
Eva M. reviewed SHEIN
4/25/24

My purchase at SHEIN was just conformed in my credit card, it is not in SHEIN orders, the, I...