Elle B.

I ordered two rugs but received two different rugs. My initial reaction was to lose my mind because all I could imagine was what a pain it was going to be a nightmare wrapping this things back up to return. TO MY SURPRISE... Wayfair insisted that I just keep the two rugs sent in error and I received the correct ones within 3 days! Buy two, get two? Yes, please!

The JoAnn Fabric website must have been developed by the same hens with limited skill sets that also work in the stores. JoAnn has the monopoly on fabric in my region (I won't 'donate' a penny to the Church of Hobby Lobby), but my store gets picked over very quickly so I am forced to go online sometimes. Last September I ordered 2 yards of specialty fabric ($24.99/yd.) for a Halloween costume. I used a gift card and exhausted the balance in that order - with the ridiculous shipping rate I think the total came to $68 and change. Like a NORMAL person, I through the spent gift card in the trash.

Long story short, I was notified 2 weeks later that they will not be fulfilling my order and the amount will be credited BACK TO MY GIFT CARD. I called customer service and was read several scripts about their various policies and for MY PROTECTION, the gift card's number was not viewable to them. Also I felt like I was back in 1st Grade when she offered up her personal opinion regarding my NOT TAKING RESPONSIBILITY FOR THE PROBLEM I CREATED by tossing a gift card with a zero balance.

There's a JoAnn Gift Card in a landfill somewhere with $68 on it if anyone wants to go digging.