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I only used this service one time, and they make canceling your account extremely difficult. Also the only time that you can cancel your account is from 8 AM - 8 PM even though their representatives state that you can cancel at anytime. I literally got charged $24 this month for a service I didn't even use and I'm still working on canceling my account and I'm sure there's no way that this company gives refunds.
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I signed up with them back in October 2023. I canceled it in November 2023. They have charged me...
My wife and I have no idea how we subscribed to this, and now have been charged for their basic...
Hello, Eduardo:
Thank you for sharing your feedback, we’ve taken note and it’s much appreciated.
We would like to sincerely apologize for any inconvenience or confusion that this may have caused and we're deeply sorry to hear that you experienced this with our company, under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services.
Unfortunately, under no circumstances do we make cancellation extremely difficult for our customers nor do we process cancellations only during 8AM - 8PM. We offer multiple ways for all our users to process their cancellations such as:
By e-mail: customerservice@myperfectresume.com
Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume.
By phone:
855.213.0348
Monday – Friday
8:00 AM to 8:00 PM (CST)
Saturday
8:00 AM to 5:00 PM (CST)
Sunday
10:00 AM to 6:00 PM (CST)
By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
If you did not cancel before the 14-day trial expires, you automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. After that, we charged your credit card since your 14-day trial expired. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the 14-day trial expires you authorize us to charge your account every four weeks at the current rate of the subscription.
The auto-renewal information is listed in multiple areas such as:
-Sell page
-Payment information page
-Processing payment page
-Order confirmation page
-Payment confirmation e-mail
In addition, on our 'Terms' we clarify the following: You may cancel your subscription anytime by contacting our customer service department or by going to the online cancel page under My Accounts and My Settings. Provider will send an email with a cancellation number to confirm any cancellation request. If you do not receive this confirmation and still wish to cancel, please contact our Customer Service Department directly for further assistance. Provider may issue a refund if notice of cancellation is provided before the end of any trial period. However, Provider does not guarantee refunds after trials are expired.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.