I read the previous review and want to say my experience of the company through their customer service representative, Michelle Harris, was Stellar. She is, of course, also looking out for her company as that is probably part of her job and why she asked me tons of questions about my broken headset. That business approach was fine by me. She emailed me when my replacement was sent and directions on how to activate them. Thank you Zeikos and thank you for your customer service Michelle.