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d v.

Contributor Level

Total Points
167

2 Reviews by d

  • Alibaba

6/14/14

The great difference with sites like Amazon and E-bay is that the "guarantee" of Alibaba is not worth anything in real life. In case you did not get what you wanted, or in case the article is broken or damaged, you will get your money back... if you send it back to China. That may cost more than the price you paid. Of course the sellers know this and will try to convince you not to open a dispute (because if you win you still have to pay the return fare, so loose anyway) but offer a "better" article to replace the broken or damaged one, in return for a very low additional payment, let's say 8 dollars. In my case, the offer was to replace the broken 50 dollar article with a 90 dollar article. I paid the 8 dollars, never got the 90 dollar article and, upon opening a dispute, got back... 8 dollars. Never could claim the first unit, as Alibaba or Aliexpress have no possibility of claims or complaints other than during the shipping proces. Much better to pay a little more at Amazon because their system works better.

  • LightInTheBox

11/27/13

Veeery low quality merchandise and veeeerry low quality customer support. Not worth your while, stay away and spend your money somewhere else.

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LightInTheBox L. – LightInTheBox Rep

Dear Customer,

Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.

Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!

Kind regards,

LightInTheBox.com

d Has Earned 7 Votes

D V.'s review of LightInTheBox earned a Very Helpful vote

D V.'s review of Alibaba earned 6 Very Helpful votes

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