Peter O.

I placed an order for two Oneplus 12 mobile phones from the Fuzhou Century City company on Alibaba which were promptly delivered to my address in Europe. When I opened the boxes first thing I noticed was that they contained Chinese charging cables which couldn't be used in Europe, and although I wasn't pleased about this I thought no big deal.
One of the phones was for my wife and I gave it to her, she switched on the phone and went through the process of transferring all the data from her old phone onto the new one and after she had finished doing this the Oneplus 12 just switched off and it wouldn't switch on again no matter what we tried.
I immediately contacted the saleswoman I had been dealing with at this Fuzhou company to inform her of the problem as we had only just received the phones less than an hour ago, she was totally unhelpful right from the start telling us to charge up the phone but the phone was already charged and was showing over 80% battery capacity when it switched off and wouldn't come on again. I left the phone on the charger for a couple of hours but it still wouldn't switch on or show any other sign of life apart from getting a bit warm. All this while I was exchanging messages with the seller who has absolutely ZERO customer service and she was implying that I was lying about the phone being dead and even insinuating that I had somehow damaged the phone, really terrible customer service and after care and I was getting really angry by this time as after spending $615 on a mobile phone the very least thing I expect is for that phone TO ACTUALLY WORK.
She was demanding all kinds of unreasonable stuff from me like "proving" the phone doesn't work, how the hell do you prove a phone doesn't work without you sending the phone back to them? The last suggestion this woman made to me was to take the phone to a mobile phone shop and let them check it out, are you nuts? I just spent $615 on a brand new phone and I have to take it to a mobile phone shop?
Completely AND TOTALLY UNHELPFUL company and staff to deal with and I have raised a dispute with Alibaba for a refund and my messenger has now been disabled from contacting the seller which doesn't look very promising as many customers complain that Alibaba always takes the side of their fraudulent sellers.
People need to beware when ordering from Alibaba and are better off obtaining products from more reputable companies with a fairer despute resolution process. I am still waiting on Alibaba to resolve my claim.

Date of experience: April 15,2024