D T.

Took a trip to Cabo and our hotel Pueblo Bonito Rose moved us from their location on the beach and moved us up into the mountain resort instead. We were a family of 4 traveling with 3 other families all with children under 9. For two nights we shared accommodations that were not exactly child friendly since we were staying on a cliff. I called Expedia once we returned because the hotel said they would offer us a $450 credit. The rest of the families booked through Costco and received the refund no problem. When it came down to getting Expedia to call and request the refund they dropped the ball and told us they could offer us a 3 night stay at the same hotel. I told Expedia that we were unable to take the credit. I should add that I called 6 different times to get someone to help me but it was quite difficult to get them to actually help. I asked them to check the other families credit with the hotel so they knew that we should also get it. So now I'm trying to dispute it with our credit card company and they are actually trying to get it resolved for us. Our original travel was late December and it's been 3 months later with no resolution. My credit card company has better customer service than Expedia and I know they are working hard at getting this resolved. Just beware that if you book through Expedia and have issues they do not fight for the customer when the hotel does something wrong. Request the hotel to issue a credit right away than deal with Expedia because they will not help.