donnaw746

Donna W.

Contributor Level

Total Points
181

2 Reviews by Donna

7/13/21

I just wanted to add that I was FINALLY refunded the money owed to me, after almost 1 year of haggling back and forth! Overall I would NOT recommend this company, their customer service is deplorable.

Products used:
2 train cars

Service
Value
Shipping
Returns
Quality
6/26/20

What you see online is definitely NOT what you get. I think they are knock-offs of what's pictured on the site. Purchased 2 dresses, super cute online and I was anxious to get my order. Thank goodness I didn't order anything else until I'd received my order, or should I say PART of my order. The other dress has not come yet despite the fact they both were ordered together! The product I received was the same style and color however the material was not the soft, flowy, linen item that was shown. The material was stiff and very thin, some kind of cheap something you wouldn't even use for dolls' clothes. Sizing was terrible-very tight and it should not have been. I ordered according to the size chart they provide, which is probably meant to go with the REAL dress pictured not this sewn-together mess. They probably sew these things together after you order, using any old material that's why it takes so long to finally receive it. Their customer service was great until I wrote back to them to ask for a return label or address. That was 2 days ago and I haven't heard a thing back.
Just awful-don't be taken in by the photos on the site because as other reviewers have said, you will not receive what is shown. DO NOT ORDER FROM THIS COMPANY! It's a sham! I wish I had seen this review site before I ordered anything.

cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

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