Donna S.

I had the worst experience shopping at the 518 store in Katy, Texas last night. The sales person (Diane) and store manager (Randi) don't know how to provide good customer service. I was making a purchase but also returning a pair of leggings that I bought on sale for $9.99 and I did not have the receipt so Diane tells me I can only get back $4.99 since I did not have my receipt. I pointed out that the tags were still in tact but she said "we need the receipt so we can see what you paid for them." Of course the tag clearly showed they were bought on sale for $9.99 so I told Diane I did not agree with their "Policy" and she grabbed a sign from in front of the register with the store policy and put in my face to read. She kept emphasizing on the "return policy" and at one point I stated that I did not have do business with them and with an attitude she responded saying "No you sure don't" so I asked to speak with the manager, who I thought would be more professional, but she also kept emphasizing what the policy was and picked up the same sign for me to read but also felt the need to point out the policy was also printed on the receipt. I was not fighting over the $5 they wanted to keep, I just made the comment that I did not agree with their return policy, especially if the tags were still in tact on the item. I ended up getting my money back on the 2 items I returned with a receipt but Randi told me the only way to get the $4.99 back for the leggings was to give me a gift receipt. However, I had already told her that I was not going to purchase any new items and would not be shopping at Cato in the future. After spending over an hour in the store, I walked out frustrated and very angry with the leggings I was hoping to return. They have lost my business and after reading some of the other comments that have been made, it seems others have had the same experience I have. This company will not survive if the it continues with their strict return policy and continues hiring unprofessional staff. Maybe I am old school, happy customers can make a business successful but when they stop doing business with you because of poor customer service or strict return policy's, eventually you will not have a business at all.