Dyanne G.

This was my 2nd online purchase from Catos and it will be my LAST. As you can see from the 1st five photos, the pearl white hat was way too large for the shipping box, thus causing the hat to be severely crushed. Needless to say this was the second time that I had ordered hats online from Catos. I indicated on my online order that my previous hat order had arrived damaged. SEE LAST FOUR PICS OF ORDER THAT CAME DAMAGED. My instructions for this order h "please use plastic hat insert to ensure hat is not crushed when packaging". What could go possibly wrong? Well as you can see from the first (5) photos, the hat was crushed. The brim of the hat is way larger than the box causing the sides and top to crush in and bend. I emailed "Kaitlyn" in customer service who helped me the last time when I ordered hats from Catos and they arrived crushed. SEE LAST FOUR PICS. I indicated that this was my 2nd online order and that I was NOT a happy customer. I was not looking for a return, nor refund, but some type of compensation for my time wasted. Katilyn called me instead of emailing me and per instruction from her manager was told to say "NO" Catos could not waive the return fee, nor could they help me resolve my issues with shipping. Kaitlyn's response to me was "the hat is not damaged". PLEASE LOOK AT THE HAT PICS AND YOU DETERMINE. First off, I was not looking for a refund, nor a return fee but some sort of customer appreciation via discount 5%, 10%, etc. I think that some compensation for my time wasted straightening out issues from their shipping department should show some "customer appreciation". Ms. Katilyn said that when hats arrive at their Catos stores, store managers have to steam out any bends or dings when hats are shipped and that I should not have any problems. I just want someone in management to understand the importance of shipping items out correctly at your distribution center. I was honestly left with the impression that Catos does not care how items are shipped, as Kaitlyn kept repeating the same phrase over and over "the item is not damaged"… blah, blah, blah and I believe she may have been on a recorded line. But anyway, that's not the point mam, It's about customer service! Just acknowledge the fact that your shipping/distribution sucks and you don't care how they send your merchandise out. No customers are NOT going to be compensated for any of their mistakes! Thanks for nothing Catos for showing how you really feel about your customers and their hard-earned money.