Donna G.

This company positions itself to commandeer the actual hotel site and you unwittingly end up reserving with them instead of the actual hotel. You don't realize it until you get confirmation and they charge more than the hotel. I called to cancel and they hang up on you or become indignant. I was eventually promise a refund and they provided a call back number. The agent acted as if he never heard of the manager who promised the refund- kept asking the same questions and then disconnected the call. Will call my bank on Monday and report this to the Attorney General.

We were excited to see a listing for a remodeled home in Calimesa, Cali, which was listed at 3:00 am. We booked at. 6:00 am, after thoroughly reviewing the pictures and claimed amenities. The charge went through so the booking was confirmed. I made contact with the owners, the Schwartzes, and when they responded, they claimed that the property was already booked weeks ago, and they cancelled our reservation. Apparently, the Schwartzes had time to do their research and decided we were the wrong hue. We are not paranoid, but all indication points in that direction. Expedia offered us a $50.00 coupon for our trouble. Really? Shame on all of you.

I have been an Ebay customer for over 20 years and I never had problem buying or selling. When I had an issue, the customer service department was more than helpful and resolved it right there on the spot. Monday, I was getting billed for an $800.00 phone. First, we all have Iphones and Mac products as evidenced by any purchase activity. Second, I would never bid on that phone on Ebay, especially if the seller is in the UK. I called Ebay and spend several minutes speaking to a rep. In/from the Philippines. She assured me that it would be taken care of. Two days later, I see a demand for payment from Ebay. I call them immediately and get another rep from the Philippines. I end up relaying the same information as if I never made the initial call to Ebay. I also uncovered that my account was hacked and the hacker changed my address to one in Brooklyn--never received the warning e-mails about account changes from Ebay. On the real, I think Ebay screwed this up because the address actually belonged to an electronic store in Brooklyn that deals with the disputed item. At present, the issue is not resolved and apparently, Ebay outsourced its customer service department overseas which may be part of the problem. VERY ANGRY with Ebay.