I have had three orders with this company and it is impossible to get a reply to any issues. I've spent £700 on a double shutter and only received the frames. Orders in April and can not get an answer when I email them. They are an awful company for help and this isn't the first time I've used this company with countless issues. I've had to continue with the to match my first order. They use UPS as a carrier and they give delivery days that simply don't exist and don't turn up. Please please please do not order from this company