Diane R.

Terrible communications. Barely give you guidance on the large number of documentation you need for shipment and customs. They don't update you unless you call them and even then they will say they'll check on it and never get back to you. I've been waiting since June for my shipment. The boxes are all still in the US. Don't trust any estimate of time they give you. Would not use them again.

If there were an option for no stars, I'd have chosen that. Worst experience with accommodations I have ever had. The person (billing himself as Tony&Eli) that advertised the place, completely misrepresented the apartment. From the pictures I received from my daughter it seems as though it's not even the same apartment that was advertised. I was paying the rent there for a month so she could have enough time to find a place of her own, near to where she wants to go to school.
After driving all night from Georgia (and the night before from Virginia) my daughter arrived there only to have to pack up and go stay with family. It was filthy and moldy. She took pictures and sent them to me and took them to my mother as well. Unfortunately she can't stay with family for long as she has a pet and my mother is allergic.
The next day he offered to put her in another apartment but I advised her not to trust that person, to have no more contact with him and to see if the family could help her find something else as she is just moving to Florida to go to school there. Instead of the person just letting it go, he refuses to refund the money and I've had to take it up with my credit card. It seems as if he has more than one place and probably is using the same pictures for all the ones he rents. Even though I tried to contact Tony&Eli by both my personal and work email, and sent him all the pictures of the apartment, he did not reply. Instead he kept trying to contact my daughter and convince her that she should move into some different apartment he had and to call a member of his family since he lives overseas currently. I did not want him harassing her as she's only 18 and hasn't had to deal with this sort of thing before.
AirBnb has been no help at all and is considering it a cancellation. Unfortunately, they also went through my daughter and did not contact me. Even though the airbnb person is in California and can only see the pictures on line they think that just because the owner offers some other place that should be ok with the renter. I don't see why a customer should have to continue to do business with someone that has bait and switch tactics and would pawn off such a place on some kid.
I will never use airbnb again and I advise anyone who does to, if possible, check out the place in person and don't rely on airbnb to help if something goes wrong. I would especially not send anyone that is inexperienced to possibly have to handle a situation such as this. They will be better off going to an Extended Stay America or Homewood Suites where the management is accountable.
If anyone is interested in more details or seeing the pictures I am more than happy to share them. Just PM me.
Their response was the following:

John, Nov 18,19:19:
Hello,
I did get your pictures and a majority of it looks like it can be scrubbed clean. I want to go through all the pictures you sent and the concerns.
I am not sure how the door frame can be fixed, it doesn't look broken but old and repainted. A lot of building and homes in Miami are older but it isn't broken.
The broken tile can be fixed and is something I can request the host have fixed while you are there if you stay. The A/C filter can be cleaned out but I agree is gross.
The floor wall boards can be wiped and the floor better swept. Can you please send me a picture of a bug if possible and a closer picture of the tile mold.
I can't tell if it is tile grout or if it is mold on the tile, either way I agree it does need to me scrubbed and mopped.
The cabinets can be bleached but look like they have water damage from years of dishes being put away and not all the way dry.
Last is the bathtub, it looks like an old tub and similar to mine. Since my building is from the 1980s the tub will get old an impossible to get all the soap scum.
It is something that can be scrubbed but not perfectly, possible cleaned with comet powder or bleached also to get rid of some stains and soap scum.
Overall I don't thank anything is bad enough for an immediate cancellation and I also need a picture to consider a vermin issue.
I appreciate your patience and hope you get a good sleep tonight, I am sorry for this issue but want to make sure I make the best decision.

Apparently scamming college kids is a business practice according to some other reviews I've read. Why anyone would be forced to live in this situation, or continue to have to do business with someone that scammed them in the first place is beyond me. Especially, when the apartment was about $1650 a month plus a pet fee of a $150. Now they are simply ignoring the problem. I have made a complaint with BBB we'll see if that helps

Update: Magically after contacting BBB they returned the money. (even though they previously denied any wrongdoing to the credit card company and had refused to refund it) However, they still sent on a message to my daughter trying to say that it wasn't really their fault. One thing that was interesting was that the owner of the place is not allowed to substitute another place without the agreement of the renter so he should have returned it immediately. Then they offered her a $75 gift certificated for another stay which we will not be using. The Florida Attorney General's office did send a letter just last week, after the fact that they would look into it and they also had suggested contacting the California Attorney General's office but as it's taken care of, there is no need.