Schumacher Cargo Logistics

Terrible communications. Barely give you guidance on the large number of documentation you need for shipment and customs. They don't update you unless you call them and even then they will say they'll check on it and never get back to you. I've been waiting since June for my shipment. The boxes are all still in the US. Don't trust any estimate of time they give you. Would not use them again.

This summer my family moved back from France. Schumacher was our agent in the US and they handled the move back pretty well. Once my stuff arrived, they let me know and said to give them some time to schedule a delivery. It took them about a week to get this scheduled, then had it delivered a few days after that. When unpacking, they tried to go through the boxes with me, though it was all very fast. I confirmed all my items were there, then they left. All in all I would use them again, but would like more communication through the process.

I was able to ship some furniture and few boxes to Madrid from my apartment in Brooklyn. I though I was going to have to leave these items behind, but I did take a chance and see what the prices were to actually move my stuff with me. In the end I payed a little over $2100 on the US side and an additional $600 in Spain. This was less than I expected and the prices were decently explained to me based on the overall size of the items. Because of this I was able to shed some items and bring the cost down. I have my furniture here with me and am using it now, so overall it went as expected.

Moved Household (24 boxes) from Texas to Central Europe. Was quoted $2100 two weeks before move. Actually had 5 movers I was trying to deceive on and spoke with Agents from Schumacher on the phone and they made every promise for delivery time, quality, service and so on. After settling and confirming them, three days before the scheduled move I was contacted and told that the price would be $3700 an additional $1600, it was too late to schedule another mover or cancel.

The same move from Germany to Texas with actually more boxes and weight costed me $1400 five years before.

BEWARE the company uses scamming tactics and changes prices to your disadvantage, only hassles and problems!

I contracted and paid Schumacher Cargo Logistics, Inc. $5,835.00 to transport my Pontiac GTO from Baumholder, Germany, to Houston, Texas, during a military permanent change of station move. It was collected on May 15th,2024, and it arrived at the destination port/terminal in New York on July 5th, 2024. Despite this, it has still not been delivered to its final destination in Texas. The company representatives actively duck my calls/emails. The tracking information on the company's client portal shows that my GTO cleared customs on July 30th, 2024, and that it was delivered to their warehouse on July 31st, 2024. I received an invoice on July 30th, 2024, for Duty in the amount of $23.75 and Bond for the amount of $95.00. I promptly paid the invoice. I contacted the company after hearing nothing further, and inquired as to why my shipment continued to be delayed. I received an email on August 19th, 2024 from a company representative claiming "shipment has been unloaded at our warehouse but there are additional cost incur due to the hold I should have final amounts next couple days". I inquired again, and was told that the info would be provided "by the end of the week". This happened numerous times, without results. I then received an invoice on September 4th, 2024, for an administration fee of $75.00 and demurrage charges amounting to $1,245.75. These charges were issued 36 days after the shipment had cleared customs. I question why these fees were delayed for over a month, and also why the administration fee is $75.00 when the company's own website lists the applicable fee for a shared container shipment as $55.00. As of September 4th, 2024, 112 days have passed since the vehicle's collection. Given these issues, Schumacher Cargo Logistics has failed to provide the services promised in a timely and transparent manner. These delays and additional charges have caused significant frustration and financial burden, during an already expensive international move.

Scumbags and thieves, stole my white wall tires from the car they transported for me, and gave some different