Tania W.

Avoid Schumacher Logistics at all cost.
They tried to charge me for 100 Cu Ft $2300 more than I had. Diligently document every piece and keep your own records of cu ft.
Watch out they will tell you your shipment is on boat, because thats when they proudly claim you pay. So you pay, only to find out that shipment was delayed. But they got your money.!. MAKE SURE YOU GET PROOF IT'S ON THE BOAT BEFORE YOU PAY! My shipment was delayed 2 times with 2 different excuses.
However they will tell you customs inspected your goods, which is true but Kimberely in LA will present a trucking Co bill for Customs inspection 2 months after the inspection. BTW customs doesnt charge for inspections. Kimberely misrepresents the billing.
Then watch out when your shipment arrives at Port in Melbourne Grace Imports will tell you Schumacher was late submitting required paperwork so yep more charges for Port Storage fees and Container detention charge. You will be told one story but when Michelle the manager contacts you, her story contradicts what you were told and she sides with Schumacher.
Wait for the kicker you will be told your shipment is HELD UP WONT BE RELEASED UNTIL YOU PAY IN FULL. Between both ends charging i had to pay $2136.00 beyond the quoted price. It is a beautiful ponzie scheme they have here charging their ransom so you get your goods.
AVOID SCHUMACHER AT ALL COST!
Because thats exactly what you get All Costs!
It Took 1 week shy of 4 Months for my shipment to arrive in Australia from America. I would never use this company ever again and I would tell people to avoid Schumacher.
On a side note when you look at reviews in America, you only see great reviews.
When I got to Australia alot of reviews I can now see were saying same thing. All had same pattern of overcharging from quoted price. Alot talk about the customs inspection and the charges then the extra Port Charges at destination.
My teak table arrived in 3 pieces, someone ripped the legs off in America