It's with Customer Support. I thought I had read or asked every question possible, but with my first bid pack I lost the auction's I tried for. Online tonight, 2/22/2014, one of their Customer Service Rep's. Was on. I told Andrew about it, he checked it out and my first bid pack is now back in my available bids to try again. Plus, he told me about their blog site were I could talk to more experienced bidders for tips. You don't get this type of service from other penny auction site's. Thanks Deal Dash I know now that I will see the winner on my user name.