I've made a number of purchases through TRR and have been generally been happy with the process. However, there was a mix up in my last order and, despite three emails to the company, it still hasn't been resolved. My last package included a garment I never ordered. Unfortunately, the one I did order was missing. Sometimes these things happen but it's been more than a week now and no one has updated me on the missing garment. Total first world problem but I'd like to get it sorted.