I ordered bed on 23/10 was told it would arrive 10/12, I had to pay in full. End of Jan still no bed. Several calls and emails still couldn't advise when would be in. I requested a full refund and was then kept waiting a week before offer of £50 off instead, said no I want refund, week later another email offering to look at other beds. Really strung out returning my money. Eventually received 10 days later. I would never buy from this company again and would advise others not to.