They are the worst. Put the tree in the stand starting fluffing branches and 2 fell off. I tried to put them back and it could not be done due to cheap parts. Screw could not be treated on. The tree was not as shown in the picture - very sparse. Not full at all. I emailed them and it took them a week to respond. The answering service sounds like she is talking through a tunnel and can hardly understand the prompts. Last nite held for 20 minutes no one picked up. If I didn't have it on speaker would of hung up sooner. Would never recommend