Darrin E.

I bought a 9 ft. Tree after Christmas and they sent it out to our house by Fed Ex. They left it on the front porch in plain sight and then 3 hours later it was gone. No attempt to conceal it, no notification it was delivered. We were out of town and the only way I found out it was delivered was that my neighbor texted me I had a package when he saw it while walking his dog. He offered to go back and get it because he was worried it would be stolen. He was right no thanks to FedEx. WHen I called the CTM to see if they would at least offer me some kind of retribution, they washed their hands of it. I promptly stopped payment on my credit card letting them know I wouldn't pay $420 for a tree I never received. They did then sent a letter to my credit card company saying that I had told them my neighbor was "watching for the package" and that because it was "received" I would have to eat the cost. It was never "received", except by the thieves who stole it, and my neighbor was not "waiting on it". He simply saw it by chance. They are the worst. Don't EVER deal with these con artists if you know what's good for you.