Horrible service. Ordered dec 7 and dec 14 i had to call to find out where my tree is. They never sent it out and had no idea about the email i sent inquiring them about it. They even got my mailing address mixed up with my billing address and they said they would call me back but they never did. Then i had to call back again 24 hrs to find out again. And now they will send it to me on dec 16. My 4 yo has been looking forward to decorating this weekend and now we have to wai until the weekend before xmas to do it. Horrible customer service. They do not know what they are doing. Do not buy from them!