Dave R.

Bought Whitesmoke editing program from The Daily Beast store. Program did not work correctly. I contacted Support Heroes (Daily Beast support). Received a reply that the vendor would have to respond. Few days later vendor sends them an email which they forward to me saying: "Is the customer using a firewall? May have to re-install." Well I re-installed, the program still did not work. I get a pop up saying too many downloads. So the product is totally worthless; $79 down the Daily Beast drain (pockets). I have sent several emails to Support Heroes and no response. I asked for a refund, no response. I read that they do not offer refunds... ok... so I ask just for a bit of help to get the program working... no response. I get the impression that DBS just doesn't care. And since Whitesmoke sold the program at a deep discount, they don't care either... I bought quite a few things from DBS, but no more!