I ordered to large orders from them in one month never having used them before. One order still had not shipped 2 weeks after being placed. There was no response to my e-mails until afer I opened a Paypal dispute- then they said one item was out of stock and would ship within a few days. Another week still not shipped so I escalated my dispute to claim. No response to my request for a refund-nothing- I hope I get my money back. The other package had one item damaged- again Paypal dispute. Its really unfortunate because 95% of the items I order online arrive witout any compaint. These guys are terrible.