Danika T.

This company has horrible customer service. I bought 2 blushes and a concealer. First off the concealer came with like gel liquid inside and was completely different color then the website and then one blush came completely shattered. I contacted them and they made me show proof of the damage, and when i did they said there nothing they can do because i didn't buy they're 'clear' insurance. First off, at the checkout it says want to buy insure for $3,(US) and i'm from canada so of course it's more than $3, of course I assumed that was just if the package was lost which i wasn't worried about so i didn't buy it. They said it clearly states the insurance is for any mishaps such as it coming damaged. I've ordered countless makeup, and as long as it's packaged properly it doesn't come broken. Then because i said they're customer service was crap, they offered 30% of my next purchase of the blush. JUST THE BLUSH. So i'd still have to pay shipping and buy they're stupid insurance incase this happened again. Waste of money, don't bother ordering, you can find all the products elsewhere.

This place is decent, a lot of the time the stuff never comes as it looks or as expected but they have great customer service and are super accomidaying edith giving store credit, although i'd prefer the refund because i usually ending up having to buy more stuff I don't end up liking.

They don't even deserve a 1. Fashionnova has the absolute worst customer service ever. I ordered something in JANUARY. It said it was delivered but was not, they made me fill out a claim form, so i did and then they closed it without an investigation, refund nothing. So i contacted UPS, they said i needed to contact fashionnova so i did AGAIN and they said it was UPS problem. It's been back and forth between UPS telling me to contact fashionnova and fashionnova not replying or telling me it's not their problem. The last time i emailed them AGAIN they said i needed to fill out the claim form again, and I said i'm not filling it out again because I already did. I swear they only care about you tubers who can influence a bunch of people not to buy. It's been 2 months and they haven't responded to my last email in a week and I still don't have a refund. Most places once it's become obvious your package is lost give you a refund to keep their customers happy, but nope not fashionnova, save your money and don't bother ordering from them.