Daniel F.

Foolish me, I didn't research the company first. Advertisement indicated that glasses would be done in 10 days, and the price was good. Got me! I ordered glasses on 9/9/2018 and received an email right away indicating they had received it. On the 17th I received an email that said the glasses had completed the 5 stripe quality assurance testing and was in transit to the "sorting facility". (In hind sight, I'm not sure what that means) I would receive a tracking number in 1-2 days. The 19th came and no number. I called and spoke to someone with an accent, not sure what it was. I was told the glasses had been shipped and that I would receive a tracking number in 1-2 days. On the 22nd I called again, and again spoke to a female with an accent, to say I had not received a tracking number. I could hear other women in the background also with the same accent. I was told that this time that my complaint would be sent to a service rep and I would be contacted shortly. I received an email within minutes, just as I had with my other call, that my complaint had been forward to the "appropriate department" for review and that they would contact me if any other information was needed. I've not received my glasses, nor a call from anyone. Will be contacting Better Business Bureau