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1 Review by Dan

BikesDirect

BikesDirect

4/24/18

I took my new bike out on first ride along c @ o canal. Nice and flat easy. I went 9.76 miles when derailer snaps lose. Broke. Walked it back to car and bike shop. Bike shop examined part and stated clearly it was a defective part. Sent pics of parts and repair invoice. I contacted Larry at bikes direct and was informed they dont sell defective parts and would not help with $59 charge.....sad statement for a company not interested in helping customers with defective bikes!

Dan Has Earned 6 Votes

Dan G.'s review of BikesDirect earned 6 Very Helpful votes

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