This place did a repair for me last august that I can praise them on. It came back fast and has worked terrific ever since. I then sent them a S5IS for a problem with the lens a while back. I did get it back working well like the first one but the communication was not all that great this time. Acceptable at a minimum. I would have like a call when it got to them, a call or even an email with the status, I would have liked to have know how it was coming along and everything else one would expect. I might use them again because they did a fine repair last year for me which I can attest to since my camera is working well since. The new one seems to work just as it did when new though I haven't tested it much. They should communicate better though, why not give a call when they receive it and give a call or two during the process and another when it ships. That's not asking too much. If they'd improve the communication I'd have given them a full five stars. I should probably give them three because communication is so important to me but they get four because they did come through. If you want a good repair and you are okay with not getting calls during the repair process, they will be fine for you. If you are like me and you'd like a call or two and an email as to how things are coming along, I would suggest you look for a different repair place. You might pay more elsewhere but I would think they'll call more than C&P and send more communication through the repair and how it's coming along. I'd give them an A for their work and maybe a C or a D on communication. Communication is the problem with them. The repair quality itself s excellent.