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dalton h.

Toronto Canada

Contributor Level

Total Points
81

1 Review by dalton

  • CARiD

10/25/21

I placed an order for Window visors for a client. After a week and half passed by I decided to call customer service. They then told me the can no find my order, so I pulled up the order no on pay pal which was my method to pay gave them the number they found it. Then they told be it was not accepted on our end so ups sent it back. Remember I am calling to find out why i have not receive my package. They said call back in 3 days cause they will need to talk to billings. So i gave them a week. To then be told oh we have to wait till our manufacture get the package back to issuer the refund. Remember im still trying to find out who sent back the package. So was told a supervisor will call me back. No call back now to call again to be told sorry sir since you rejected the visors we can not issue a refund? What so you telling me you getting back this package we need to then be told we cant have a refund. So i hung up and called back to then be told we can give you $15.00 gift card WTFFFF. Listen all my $87.00usd which is $120.00CAN i would like it back since you have the package we need. Still they state no refunds. Never ever buying from them again

Products used:
None

Service
Value
Shipping
Returns
Quality
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Carid C. – CARiD Rep

"Dear Dalton.,

Please, accept our sincere apologies for this frustrating experience with our company.

This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.

Please, email me directly at roxy.po@carid.com with your order details and I will be happy to help to resolve the issue with your order.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com."

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