• Updated review
almost 3 weeks later we still have a broken washing machine. after a minimum of 10 calls to and from ao.com we are still baffled by the poor standards of this company. how easy is it to arrange and fix a washer??!
we've had technicians claim they've turned up when they haven't (working at home we'd know), random calls and texts from call centre staff claiming no knowledge of any previous call or record of it. numerous calls saying the technicians will visit on certain days. the most obsurd call we had was calling (number listed in nov 2019 but now removed) 0333 number from the ao.com site and having domestic and general answer, take all our repair needs down; make, model, date of purchase etc and then having to listen to a call centre agent read from a book stating for 15minutes the terms of a new insurance package with them (which if he'd have asked...we already had). needless to say, we cancelled it promptly. he had no awareness that their number was on the ao site! at one point I wasn't convinced it was a human I was talking to and had to ask!! then theirs the ever changing call out charge; if a tech can find (in their opinion) nothing wrong with the appliance they will charge £155. in the space of 2 weeks that cost went from £55 to £155!
between ao.com, the washing machine manufacturer company and the repair technicians (all calling us), none of them know what the other is doing. they may have been decent in 2015, but in 2019 they are shocking!
they have been nothing but grief. despite having a yr warrantee, we will probably pay someone independently to repair their dodgy machines in the future just to avoid the stress that comes with ao.com.. be warned. life can be stressful enough these days...don't make it worse! :)
“awful and stressful”
• Previous review
we bought a washing machine several months ago, as soon as we put it on it was a lot noisier than we expected. I stated online that it was a particularly quiet one, so we were disappointed. then the drum progressively started moving forwards and backwards. almost wiggling around as it span, which we realized was causing a lot of the noise. we called ao.com to get someone out.
after being on hold for about 15mins, the customer services are abrupt, rude, cut you off when speaking, talk at you and don't listen to the answers and even sigh impatiently as I was talking! they are very unpleasant to deal with, then on top of that state at the end of the call that if they find nothing wrong with the machine and if no one answers the door they will charge us £55! remember its if 'they' find nothing wrong with the appliance...not if there is actually nothing wrong with it. but if they choose not to address it or you get a bad tech.
the customer services alone are a trip! so rude and ill mannered. barking at people. a horrible experience. needless to say, we will never be buying from them again and felt compelled to inform the unsuspecting! be warned.