Cynthia R.

I recently purchased five items on walmart.com. The prices were good, I got free shipping, and the items arrived at my home in two business days just as promised. Great experience!

On June 13th, 2017 my husband and I purchased two vouchers on Groupon for a deli in our area. We paid $12.50 and were supposed to receive two $10 vouchers. When we went to print the vouchers several weeks later we found they were not listed in our groupon list in spite of the fact we had received a confirmation email from PayPal and our card was charged. Groupon claims we never made the purchase. We never received a confirmation email of the purchase from Groupon but when we contacted customer service and provided a copy of our confirmation email from PayPal we thought they would correct the error and issue our Groupon. Instead, they continued to claim we never made the purchase, as if we were lying. They also claimed that accounts are not charged if purchases are not completed but the money DID come out of our account. Customer service seemed completely indifferent and uncaring. Now we have had to file a dispute with PayPal in the hopes of getting our money refunded. If that doesn't work, we will report the charge to our bank as fraudulent. DO NOT DO BUSINESS WITH GROUPON!

I ordered two items from RoseWholesale on March 30th. One item was shipped out on March 31st and I received it on May 8th. The other item shipped on April 3rd. And over 8 weeks later it still has not arrived. I moved in mid-May and my mail has been forwarded but no package from Rosewholesale. Customer service just keeps telling me to check with the post office and that there is nothing they can do. The post office is forwarding my mail and would have sent the package if it had ever arrived. So I have paid for an item that I have never received. Rose Wholesale claims they are "best in customer service" but that is not true. I have never had a vendor refuse to make it right when I did not receive an item or received an item that was damaged. Stay away from this company! UPDATE: After I posted this review, Rosewholesale contacted me and reimbursed me for the item I never received and they also reissued the R points I had used on the purchase. I am now satisfied that the issue has been resolved.