Crissy C.

I don't like to leave bad reviews but this company is always a nightmare to deal with. We had a great deal on "high speed" internet but it was either going out or too slow to even stream movies. They finally came out to fix it but nothing changed. So we switched back to our previous company and gladly paid $30 more for good high speed internet. But even as we were changing companies they made it difficult. The other company had a promotion of paying your early termination fee but at&t refused to send an itemized bill including those words so they wouldn't pay it. It's like they did it on purpose. And now my dad who has at&t as his cell phone company gave me his old iPhone because he got the newest version and it has been a nightmare again to get it unlocked so I can use it with my carrier. They supposedly did it in the store and said it would be unlocked in 24-48 hours but it didn't happen. It's outrageous that it would be so difficult and slow to unlock a phone that is already paid off. My carrier automatically unlocks your phone after 3 months. It's also horrendous to try to speak to a competent person when you call customer service. You explain the issue to one person and then they transfer you to another. And I'm not exaggerating when I say I've been transferred to 4 different people. And have also had to call them 8 to 10 different times to finally speak to someone who actually knew what they were doing. That was when I tried to return an iPad and was promised I wouldn't get a cancellation fee if it was returned within 30 days. And that was because the guy who brought us the iPad lied and said the monthly payment would be significantly less than what we were actually charged. It's a complete aggravation and not worth all this effort and time spent to fix issues