Colleen M.

Archaic and long drawn out, unnessesary work for return policy. Websit and link had no item numbers on a specific leather coat. Website was down so I had to call in the order with only the very specific description. Confirmed and asked several times if this was the correct item because mine would not go through online and there was no number. "Yes". Are you positive? "Yes". They send a confirmation by email. I checked my mail 20 minutes later and had the confirmation and shipping info as shipped. All within 20 minutes. Great for shipping but not for time to correct their mistakes. Long story short-wrong coat sent. After a phone call and at their insistance, emailing them the link for proof, emailing them 6 pictures of the picture and description of the coat on website with no item number for proof, an email they are working on it, and a phone call saying they are not responsible because a confirmation was sent with the item number (remember there was none on the website) I have to send it back on my dime and they will refund after they receive it. Julio says he is part of management and he checked with upper management to get me a return label. No go! In order to get any more info or talk to upper management you have to write to them and again send everything to them and state your case. More time just for them to say? No. It's a waste of time talk fest and they don't care. I'm just going to sell it locally with a warning not to buy from them again. And a warning on every social media site I can not to use this company.