The first two fig plants arrived quite desiccated, lost all the leaves in a couple of days, and have been slow to come around... but, they are not dead and I expect them to eventually improve. I notified the company and they kept in touch and a couple weeks later sent two new trees that arrived nicely hydrated and will certainly do well.
So, though my initial experience was somewhat concerning, the company did make good on their products thanks to Ryan. I would use them again.