Cindy O.

The new Craftsy platform is doing VERY sneaky things behind the scenes with your personal info. I sent them an email with an opportunity to explain but my specific questions regarding personal stored info was never actually answered. Here's what happened.
My husband received an email, at MY personal email address, from Craftsy as if he now owned the account. He has never had anything to do with my Craftsy/ Blueprint account. It's in my name only for years... the stored credit card for payment is in my name only. How would they even know my husband's name? I asked them this very question as well as HOW they could possibly associate this account with his name. They even went so far as to REMOVE my name and change my account to my husband's name. The first email response simply stated Human Error. When pressed for more info such as. How do you even know my husband's name?... ( I send only 1 additional email for a total of two) they will not respond and explain to me HOW it happened. Very very strange. Now I don't trust how they are handling our personal info... names, addresses and payment info. I'm just baffled and would like to just know HOW they obtained names, and who knows what else, of other family household members without them having any connection whatsoever to their website. VERY SUSPICIOUS and they won't explain it. Something is going on with our personal info so be very careful. If they would have just explained how it happened and how they obtained other household members names, info, whatever, I would not have had the need to write this. So like I said watch your info with these new owners.