Christine B.

Take your money, sent you a email that your item has shipped but Fedex never shows any progress of the item actually being shipped. Even if you can get a refund they will not refund the shipping. Lesson learned to do more research before purchasing online. Save yourself some pain and never do business with this company.

Kate Spade is a horribly run business. Take orders on Black Friday and Cyber Monday and then can't ship items. Still continue to promote sales, take orders when they know they can't support the volumes. Placed and order on 12/2 they cancel the item on 12/11 only for me to go online and I can order the exact same thing. Customer Service is a joke, they can't do anything and tell me the bag is out of stock with I am looking at my computer and the item is in my 'bag' waiting for me to check out. They are totally full of sh*t. I will never purchase Kate Spade again. They have lost a long and valuable customer. If I could give 0 stars I would.

If I could give them 0 stars I would. Ordered two item and they smelled like they had been dipped in chemicals. Tried to return them and would not process a full refund. They gave me $0.12 shipping and when I returned the items they said the refund would be minus $4.95 shipping because my orger total was < $12. If you really want to do something for Animals give to a REAL charity. Buyer Beware