Cheryl D.

We returned our car 3 weeks ago. We paid $15 for gas (which we expected) and were told we would get a bill for the tolls we used. I noticed a charge on my credit card for $40 saying "Hertz toll fees". I never got a bill, invoice, NOTHING! I'm just supposed to believe I spent that much on tolls (WHEN I KNOW I DIDN'T) and let them take whatever amount they want from my credit card. I called them and none of the Hertz employees could (WOULD) help. They said it's a separate company that does the tolls... THEN WHY DOES IT SAY HERTZ? I asked for a supervisor. Of course, none were available. One was supposed to call me back, but I still haven't heard from anyone. If I owe tolls, no problem, I will pay them but how can they take money without (1) giving me a bill and (2) getting my permission? Oh. And I found out there's a $30 admin fee and $4.95/day of your rental (up to $24.75). So, that doesn't even make sense. We had this car for over 2 months (airbag recall) so that would be over $50 in their fees... I'm BEYOND mad. I can't believe a company just takes money like this!

I didn't notice when she brought all of my dogs back in at once. When she left, I looked at my Yorkie (the other 2 she only did their nails and their ears) and she hadn't cut any of her hair. I cut off a chunk and sent a picture of it to her with a ruler beside it. It was over 3 inches long and there is still another inch or two. I told her I felt I should get at least a partial refund and she offered to give me a discount next time. Why would I take my dogs back to her? So, I paid over $100 for nothing... don't make the same mistake.