We ordered a large arrangement for my sister-in-laws funeral was supposed to be complete with that praying angel, when we got to the funeral there was a tiny arrangement with a sleeping cherub hardly visible. And yes I also called from the funeral, and was told since it was delivered and I accepted it which we all know doesnt happen at a funeral, that They could do nothing more than offer 20% off. We spent a lot of money to get this premium version and ended up with a complete nightmare