Cathy T.

Saks literally is the worst retail company to deal with. Their customer service is so bad and makes so many errors and inaccurate assertions that you begin to think they are doing so deliberately. It's insane. I strongly advise you against doing business with this company.

I returned items to Saks by mail in December 2018 and still have not received a refund. I have spent an inordinate amount of time on this. No less than 17 minutes on hold before a person picks up... calls lasting over 45 minutes... multiple managers saying they will research and call me back to not hear back. Emails and emails. Around and around they go. For the first month they had lost the return despite me providing the tracking ID. Then when I provided the details of who accepted the return at their warehouse dock they needed another couple of weeks to figure that out. This was in January. It's March and still nothing. Over $1,500 dollars of merchandise. How they stay in business is hard to fathom.

Booked a refundable trip only to learn the car rental was not refundable. Priceline refused to refund me and when I disputed the charge with AMX Priceline also cancelled the reservation but kept my money. I had to pay the non refundable rental of over $250 and then could not actually use the rental. Priceline said that when you dispute a charge the reservation is automatically cancelled despite my pre paying for the entire thing. What crooks! Never use Priceline they are running a total scam!