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Poshmark is a fraudulent business that allows random sellers to misrepresent items and 100% of the time rejects a return request. Unlike all other designer resale sights, Poshmark has a strict no returns policy, though they claim to allow returns if the seller has not accurately represented an item. THIS IS FALSE! BEWARE!
I ordered 2 adirondack chairs from virventures through houzz and 1 arrived very damaged. It has been over 5 days and despite several requests they still have not sent a return label or confirmed that i can dispose of the damaged product. I made very clear to them that having a huge box in my front hallway was a great inconvenience. And i still have not received the replacement chair.
I ordered 2 adirondack chairs through houzz and 1 arrived very damaged. It has been over 5 days and despite several requests they still have not sent a return label or confirmed that i can dispose of the damaged product. I made very clear to them that having a huge box in my front hallway was a great inconvenience. And i still have not received the replacement chair.
Beware of Shoebuy.com's $6.95 per item "restocking" return fee. This is very non-market and conveniently hidden on their website.
We would like to thank this customer for shopping with us and we appreciate her feedback about the return policy. On July 16th, 2015 our site was updated to show the new policy to make sure customers would know in advance. Our homepage says “free shipping + free exchanges” and the entire policy is listed under the Returns section of our Help page. The new policy went into effect on August 1,2015, and all purchases made on August 1,2015 or after are subject to our new return policy. Our policy enables our customers to choose from any items in our inventory until we find an item they’ll love – more than a million items – whether that’s a different shoe or perhaps a bag or coat. In the event they prefer not to exchange for a new item, there is a restocking fee. We want to assure this customer that our decision to not waive the restocking fees on her orders was made carefully and in accordance with our guidelines. We understand that this customer is disappointed with our policy, and we do sincerely apologize for any inconvenience this may cause. Should she opt to exchange, we’re happy to help her find new styles or items to try.
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I recently purchased an expensive ivory designer gown. When it arrived there were obvious gold...
Hi Catherine,
We are sorry to hear of the frustrations! A member of our team has been in touch by phone and email to help.
Houzz Outreach Team