Horrible. I have used Snapfish for almost 20 years and their customer service and quality has become increasingly worse. Most recently, I paid over $60 for shipping to make sure that my project arrived today, in time for my end of year girl scout ceremony. Despite 2 associates assuring me it would arrive today, a third just told me basically "too bad, it's not guaranteed". Now I just need to figure out how to move my more than 4000 pictures to another cite...