Catherine P.

I am the parent of a student who requested, a month ago, that his expired AP scores be reported to his current community college, so he may apply to transfer to a 4 year school. College Board has not provided the scores, despite his having done everything they told him to do.

My student faxed (yes, can you believe they're still using fax!) his request for his expired AP scores a month ago. He had been told by their customer service that he would receive an email within 2 weeks of submission. He never received an email.

When he calls to see if he can find out what happened, the staff dismisses him, puts him on a hold which leads to a hang-up, claims he has called the wrong number, etc, etc. In other words, conjures every excuse imaginable to avoid spending the time needed to find out why his request has not been filled a month after it was submitted. (He has re-faxed, marking it as a second request as directed by their staff, and also mailed the request form to no avail.)

Whatever their incentive system is for their customer service reps, it's not working. I know things are strange now during COVID. Yet, every student still deserves to receive their scores in the timeframe promised to them by College Board staff when they first inquired.

College Board is acting like one who has no stakeholders to answer to. Why are we putting up with this, fellow parents and students?