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The rings are pretty. But one I receive had a flaw... And they say I have to pay to ship it back. And exchange it.
Based on reviews I have seen and a case at BBB I question whether the stones are real white sapphires.
My mom ordered a ring that was supposed to be real pearl. And the coating came off... looks like a plastic ball that was painted.
After raising hell about their customer service, They offered a $10 credit on my next purchase. Lol. I won't be buying from them again.
I paid $89 for the ring. And I have to pay another $15 to return/exchange it.
TERRIBLE COMPANY. TERRIBLE CUSTOMER SERVICE.
DO NOT BUY FROM THEM!
Catherine M.'s review of Jeulia earned 4 Very Helpful votes
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Thank you for going out of your way to communicate about the problem that you've had with us, Catherine. I apologize if our products did not meet your expectations, and appreciate you taking time to share your concerns. We are endeavoring to provide top quality products to our customers and it is unfortunate for us to learn that our products were not to your satisfaction. Please know that the stone type we use is Jeulia® Stone which was developed to be more durable with better optical characteristics than of a diamond, and you may get more information about our stones at www.jeulia.com/stone-we-use.html. Returns and exchanges are permitted within 30 days of delivery, and please understand that customers need to shoulder the return shipping fee according to our return policy(www.jeulia.com/30-day-return-policy.html). We have passed along your feedback to our related branch and we will keep revising our return policy step by step to make customers feel convenient with their return. If you need further assistance on this issue, please reach out to our service team at service@jeulia.com or call us at 1-888-219-8158 6:00 AM - 6:00 PM Monday - Sunday (PST/PDT). Thanks.