Casey b.

Booked a car rental for the week of jan 10-17 in kauai. The islands reopened Oct 15 but kauai a couple weeks later pulled out of the travel agreement, went back to a 14 day quarantine and cancelled mainland flights. My hotel credited me my money because of this with no question, american airlines had unfortunately had their flights cancelled and they refunded me my money for my 3 tickets without question, Hotwire however kept telling me no refunds, changes, cancellations or credits and the best advice they could give me was to refer to company policy online. So hotwire is keeping my money although I had no part any way shape or form of this cancellation of visitors allowed to kauai. Nearly 500 dollars they are keeping for a reservation I cannot possibly use unless I sail to kauai from arizona or I flat out swim across thePacific. I get company policy. But this is so far out of my hands I cannot believe it is even legal for them to take my money and not give me the service I've paid for. No refund, no credit, no changes. And I cannot even get to the car rental agency now if I wanted. I didn't want or have any intention of not using this. I wish I was going on this trip. Now I wish I didn't just donate 450 dollars of my hard earned money I've saved for a very long time for this trip. If I could give less than 1 star I would