Carol P.

Airbnb said they were offering their hosts a 25% refund for any cancellations due to Covid beginning in March. I have been hosting on the Airbnb site for many, many years. They told me I had 3 qualifying cancellations. After contacting them by email and phone I was told numerous times my refund was being processed. In August I was told my refund would be sent in September because they were behind. I contacted them again today because I got nothing from them. Now I was told the program ended in July and I wasn't getting anything. They are liars, scammers and dishonest. They only advertised that refund to hosts to get free publicity. TERRIBLE!

I have been trying to reach customer service for 3 days. Been on hold for over an hour again today. Emailed them and no response. This is the last time I will buy anything from them.

I have been using VRBO and Vacation rentals for 10 years to advertise my vacation rental. I have NEVER had a bad review until last week. The reviewer was lying ( and I provided email proof to VRBO) but they will not remove the review. I provided the emails where the reviewer said she wanted more money off or she would give me a bad review. They don't care if the reviewer is lying. They said they can't help me at all. They were rude and could care less. About their customers. I will be looking for alternatives to VRBO, Vacation rentals.com and Home Away.