Carole P.

On Wednesday March 20,2024, I went to UPS to have them ship a box with artwork for an exhibit in Los Angeles. I was told for approximately $25.00 it would arrive on following Tuesday. Since the artwork was for an exhibit, it needed to arrive earlier. Therefore, I paid $90.11 for UPS 2 Day Air delivery so the box would arrive on Friday 3/22.24. The artwork wasn't delivered until Tuesday 3/26/24. When I returned to the UPS to ask for a refund of the difference, I was told that they couldn't issue one and that I had to contact their Customer Service Department at *******760. I called them and they told me to go back to the UPS store because they couldn't help me. I told the representative that she was giving me the run around and then she gave me to another telephone number *******877 to call. The next person told me that I could not receive a refund because I didn't specify two day early morning delivery. No one told me that I needed to do so and when you pay for two day air delivery, that should mean two days no matter what.
I was directed to the customer relations corporate office and at *******623 and they insisted that I was not entitled to a refund. UPS service policies suck!

Nice selection of blinds and I found it easy to place my order.