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I've used Thrive Market for years. The $65 membership fee seems high to me for what it is. In reality, I don't think I broke even many years. I don't know what they base their discount price on, but I have found the same items I use at the same or lower prices at grocery stores. My biggest issue is with trying to cancel my membership. They tried to talk me into staying with discounts, etc., which I accepted once and kept my membership. However, in 2020, they just didn't have many of the items I was interested in purchasing. To make matters worse, they also declined total orders. Understandably due to Covid. But it also meant I paid a $65 membership that I could barely use, when I didn't get much use from it to begin with. So, I called and cancelled my membership - only to have it a drawn out process as they tried to convince me to stay. Well, imagine my surprise when I'm billed for 2021 and 2022 memberships! $130 for something I did NOT use after my initial cancellation! This time I went through their CHAT option to cancel, just in case. Don't you know they have NO record of my cancellation in 2020 - which I made after I could not place orders. No offer for any kind of refund. None. Not even for one of the years (2021) since I clearly didn't order during that membership time, or into 2022. I really feel ripped off by them and I will NOT renew my membership ever again! Buyer Beware!
Tip for consumers:
Auto-renew membership at $65.75… Get proof when cancelling!
Products used:
Grocery
I went to book through what I thought was the actual hotel... same logos, pictures, etc. Instead, it was reservations.com! Not only did they charge their OWN booking fee of $14.99, they charged additional fees in excess of $50! Then they charged my credit card FULL PRICE for the hotel, that I was reserving months in advance! I cancelled my booking immediately and called their customer service, which is sorely lacking. I was asked if I had booked online, which I had, and the rep laughed and said Oh, so you didnt see our fine print saying that we charge full price up front! So, within 10 minutes, they charged my credit card, but cant refund me for 10-15 days... up to 30 days! And, they keep the $14.99 for MY trouble! What a complete SCAM! Even if they keep my $14.99, its STILL cheaper to book directly through the hotel! Im so upset that this type of thing can happen!
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Thanks for your feedback, Carol. We are sorry to hear about your experience canceling your membership. Your membership gets you access to 700+ premium, affordable Thrive Market brand products, exclusive sales, & free gifts from best-selling brands with every order. If you don’t make back the cost of membership before the end of your term, we give you the difference as a shopping credit. While previous membership fees are nonrefundable, upcoming renewals can be canceled anytime by speaking with our Member Service team via live chat or by giving us a call. If you still have any questions about your account, feel free to reach back out to us.