On Tuesday after I ordered for next day delivery on Monday, they called to ask to delay the delivery. They say they needed to find a "local florist" (does that tell you something). Their accent is not understandable, but the tone is inhumane. You are obliged to repeat details on your order over and over again while they write it all down again (even though this is supposed to be online). They misunderstand you and you have to repeat details, or they doubt that your billing address is what you say it is even when you are looking at your account screen at home. This is the first time out of five orders that I have had this experience having to talk with them. They don't seem to have any kind of empathy, express any kind of sorry about the delay on their part. All this makes me very concerned about the quality of the delivery and what will transpire, adding to the stress with regard to my relative in the hospital. Also, you wonder whether any of your personal information which is stored in multiple places (online and in their country database) is secure. The calls with cs total over 40 minutes of time, and it really felt as if they try to stretch out the time for as long as possible, even though they lack much friendliness. Like I said this is the first time they have ever left an email to call them back.
As a follow-up, they promised that since they couldn't deliver Tuesday, they would try to deliver Wednesday, before noon to the hospital. I told them the patient may be checking out later today, and as yet, no flowers by noon. It is entirely feasible that this company will not deliver any flowers today thinking they will not be missed. Based on our conversation, these people are baiting the customer, and if you show any kind of irritability, they will make matters worse for you on purpose, out of their maliciousness. So rather than help the customer, they are looking for ways to cut costs, make a profit for themselves as subcontractors, and justifying it on the basis of any kind of perceived rudeness. Between their inability to communicate, their willingness to put you on hold and create frustrations, and their general lack of desire to provide for the paid for service, yeah, I won't use them again. I already deleted all my contacts in my address book, and am praying they won't eff up the other set of flowers I ordered for another set of people this week. Probably just writing this review, they will try to retaliate and eff up that order too. You wonder why I just don't call them back to cancel both orders? Because they are really odious people to talk to, you can't get a word in, they make you fight to try to get the simplest transaction understood. I am sure that a cancellation will take about 3 hours worth of phone calls! That would be a total of over $120 spent on two orders, one with possible extra fee for promised before noon-time delivery.
Today, Thursday, three days after the order date on May 30th, the full miserable revelation of the Proflowers/FTD scam has hit. They kept promising they would deliver to the hospital by noon on June 1, but by 3pm, I get a phone call from a woman with a nice "American accent" stating they couldn't deliver Wednesday, but they would try to redeliver again tommorrow! Here is the LIE: On the website of my Proflowers account under tracking, it states the flowers were already delivered by May 31st! They are LYING AND PRETENDING IT WAS DELIVERED! I call the hospital but such flowers were never received; they would log it in because he was staying in a unit where they would have to hold the flowers at the desk. I call my parent, and they did not receive anything! (My parent is also an Korean War veteran, even though he is not white. Maybe Proflowers discriminates against nonwhites, or their foreign telemarketers do).
Anyway just to rub it in these SORRY-ASSED SCAMMERS emailed me to tell me that my second order of flowers, scheduled for Friday, "is on the way" -- another set of people, just in memorium from several years back. You know, they picked the wrong person to lay a scam on. It's very clear that they use these sub-sub contractors, florists working out of sweathouse garages, to assemble flowers or to delay delivery. On Monday the telemarketers said they are answering from the Philippines. So this is the level of "random SCAM." The last few years, I had just been lucky. They don't care about people, all they care about is money! They picked the wrong person to lay a scam on, because I am also a journalist, and I am going to write an article about this, because this is just the tip of the TTIP iceberg everyone! (Just wait till TTIP passes! They'll be selling us dirt and calling it a panacea in a pill pocket!)
Days after the order (now Saturday) the status of the order is the same; they act as if the order "has been delivered" and the order shows as delivered but there is NO TRACKING INFORMATION, unlike the other order which shows tracking information by UPS. The one saving grace is a time-delay in charging PayPal. They already charged PayPal for the bouquet "that never arrived." (It was supposed to be a Pink Florist Designed Bouquet, meaning the shop even had options on Pink. And just to show how malvo they are, Proflowers Twitter over the past couple days has shown (https://twitter.com/proflowers) pink shower motifs.) I cancel the payment on the next order of flowers and notified PayPal the reason why: both flower orders were the same price but only one actually delivered.