Burton H.

Love this collection. Somewhat difficult navigating. I was shopping for whiskey glasses, and put in several tries... cocktail, tumblers, lowball... Why not have the site interpret that as whiskey glasses, which was where I found what I was looking for.

My complaint is about on-line offer for Nuva Lift face cream. I received an on-line survey that offered a "free gift" if I completed it. I chose Nuva Lift as gift and entered my credit card and address info to cover $4.95 in shipping/handling. The offer did not mention that this order initiated a 14-day trial period after which I would be charged $84.87 for this "free gift." This was explained in "Terms and Conditions" which you had to click on separately to see - literally "the fine print." I didn't look at terms and conditions - my mistake. The $84.87 charge showed up today on my cc. I called Nuva Lift to cancel and request a full refund. Nuva Lift offered a $63.65 refund if I return the product to them at my expense. My complaint is based on false and misleading advertising, i. E. labeling this a "free gift," and then charging an exorbitant price. I looked up Nuva Lift on the San Diego BBB site - they have a rating of "F". BBB has received 101 complaints in past 12 months. Consumer explanations of complaints are mostly identical to mine. False advertising. False "free gift." No way to get full refund, etc. I am seeking a full refund. I also believe it is time for the States Attorney's Office to do what is feasible to stop this San Diego-based company from scamming customers in the future.