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I purchased a man's cardigan from their website. When it arrived, it was not the chunky knitted garment advertised on their website but was really thin, almost like dish cloth material, the sort of thing I would use to clean the floor with. The design and colours were also completely different to what I had chosen on their website, brighter and more suitable for a woman. When I looked into getting a refund, as stated on their website, I found that the company was not actually in Poland but China and they wanted me to send the cardigan back at my own expense, almost the cost of buying the item! This company's website is web$#*!e. I have since found several other buyers who have suffered the same buying experience. Artowna are obviously copying other people's quality designs and producing them as cheap Chinese knock offs... at expensive prices. If you buy from this company, DON'T expect to receive what you ordered!
Tip for consumers:
Don't expect a refund if you don't like the product. The site suggests you will have to send the item back to Poland but in fact you have to send it back to China, at your own expense. Cheapest courier I could find was 2/3 the cost of the item, so completely impractical. Biggest tip for using this site...
DON'T!
Products used:
I bought a man's cardigan but I won't end up using it, the colours are much brighter than in the photo on the advert and more suited to a woman and it feels really cheap and nasty.
Great selection, easy to make, always delivered on time, what's not to like?
Brian B.'s review of Artowna earned 2 Very Helpful votes
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